1) How does the order process work

 

 

 

Frequently Asked Questions:

 

General FAQs

1.       Can I use a photograph taken by a professional? 

2.       How do I send photos?

3.       My pictures aren’t perfect.  Should I edit them before sending them to you?

4.       I would like my photo(s) cropped.  What do I do?

5.       I can’t decide what pictures would work best.  Can I send you extra pictures?

6.       What is “antiqued” photo-coloring? 

7.       Do you have a cancellation or refund policy? 

8.       What payment options do you offer?

9.       How are the orders shipped?

10.    Where do you ship to?

11.    Do you charge sales tax?

 

FAQs for Photo Greeting Cards, Announcements & Invitations

1.       How does the order process work? 

2.       I can’t decide between using a color photo or black & white.  Can you make 2 proofs? 

3.       Can I request more than one design per order?  

4.       Can I make changes to the designs?

5.       Can the designs be customized for other occasions such as birthday parties or thank you cards?

6.       Do you offer a design only service?

7.       Will I receive a proof before printing?

8.       Can I make changes to the proof?  

9.       Is there a minimum order?

10.    What type of paper do you print on?  

11.    Are envelopes included with my order?

12.    Do the 5 x 5 square cards require extra postage when mailed? 

13.    What is the turnaround time for my greeting card, announcement or invitation order?  

14.    Is there a Christmas deadline?

15.    Can I reorder if I don’t have enough?  

 

FAQs for Storyboards & Albums

1.       What is a storyboard?

2.       How does the process work?

3.       What types of changes can I make to the proof(s)?

4.       What is the turn-around time for my Storyboard order?

5.       Why is printing extra?

6.       If I choose to have my storyboard(s) printed, what type of paper do you use?

7.       What printing options do you offer for albums?

8.       What is the Model Release form for?

 

FAQs for Inspired Canvas Creations (ICCs)

1.       What is an Inspired Canvas Creation?

2.       What type of photos work best?

3.       What is the turn around time for an Inspired Canvas Creation?

4.       Is there an extra shipping charge for ICCs?

5.       Do ICCs come with frames?

6.       How do I choose colors for my ICC?

 

 

 

 

 

 

 

v  General FAQs

 

1.   Can I use a photograph taken by a professional? 

Yes, with permission from the photographer.  In order to use professional photographs from a studio or photographer, a signed release from the studio/photographer must first be obtained before I will be able to copy, reproduce, or use the photo(s) in any of my designs.  I must respect the copyright law and the work of other artists and that’s why it’s so important that I have a signed release.  Please keep in mind that the photographer is not under any obligation by law to provide this release and that unauthorized use of professional images is illegal and severe fines and penalties may be imposed for any copyright violations.  If you have a studio image that does not indicate who created the work and you are not aware who created the work (e.g. sports photos, cruise pictures, school portraits, etc.), you may be able to claim that the work you are requesting is for “fair use” and that you are unable to contact the photographer. If you choose to scan your professionally-taken images on your own, you are assuming the legal risk for violating any copyright. By submitting these images to me, you agree to assume full responsibility if any conflicts arise with the photographer (see Copyright Indemnification below).

VERY IMPORTANT: If you have been provided printable resolution images on CD from your photographer, I do not need a copyright release for these images. However, it should be noted that it is not always the intent of the photographer to provide a "blanket release" even if they have supplied these images to you. By submitting these images to me, you agree to assume full responsibility if any conflicts arise with the photographer (see Copyright Indemnification below).

Copyright Indemnification: Purchaser agrees to hold harmless DistinctivePhotoCreations.com for all costs, expenses, attorney’s fees or judgments resulting from any claims or lawsuit made against DistinctivePhotoCreations.com for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity.

 

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2. How do I send photos?

Please have your photos ready to send immediately after submitting your order.  E-mail your photo(s) as .jpeg files at 300 dpi.  If you send me a photo less than 300 dpi, the quality will still be acceptable as long as the file size is at least 400Kb (kilobytes) but larger is highly recommended.  I will e-mail you if I believe that your photo size is not adequate.  Please note that if you still choose to proceed with the order, I cannot be held responsible for poor printed quality resulting from inadequate resolution or file size. If you decide to scan your pictures, it is best that you scan the picture at 600 dpi. 

 

For photo album orders where large numbers of photos will be sent, an FTP option is available.  Please e-mail me for instructions.

 

Mailing your photos is also an option.  Please e-mail me to request the mailing address and your original pictures will be returned with your order. 

 

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3.  My pictures aren’t perfect.  Should I edit them before sending them to you? 

Please send me the original version of your photos.  I can change your photo color to black & white, sepia or antiqued.  I can also color correct your photo to naturalize skin tones.  For orders of $100 or more, I can make adjustments to your photos, such as removing red eye, correct minor skin blemishes, etc.  In most cases, I can remove date stamps from photos but this is not guaranteed. 

 

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4.  I would like my photo(s) cropped.  What do I do?

Please keep in mind when cropping an image and resizing it larger, resolution is lost.  If you would like me to crop your image, I am happy to do so and I will let you know if I believe it will negatively impact the quality of the finished product and offer alternatives for you to consider.

 

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5.  I can’t decide what pictures would work best.  Can I send you extra pictures? 

Yes.  If you can’t decide which picture to use in your design, send a few extra and let me create a few options.  When the proofs are e-mailed, you can decide which photos you like best, and let me know of any necessary changes.

 

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6.  What is “antiqued” photo-coloring?

Antiqued photo-coloring has muted color tones that resemble a “faded” photo.  It will add an elegant touch to your design.  It is also a great option if the colors in the original photo are too bold but you don’t want a black & white photo. There are examples of antiqued photos in my gallery.

 

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7.  What is your cancellation or refund policy? 

My goal is 100% customer satisfaction.  While I strive to prevent errors, please consider that the PROOF PROCESS is extremely CRITICAL - it is imperative that you check your proof carefully and completely, particularly in regards to spelling and punctuation. If you are at work, or are otherwise pressed for time when viewing your proof, I suggest that you delay approval until you have more time to go over the proof thoroughly. Errors that are found after printing are the sole responsibility of the customer. By submitting an order, you are agreeing to this policy.

 

·         If I haven’t started the design process, there is no charge. 

·         If I’ve created a proof and you decide to cancel your order, the design fee for storyboards and the deposit for photo albums will not be refunded.  For photo greeting cards, announcements and invitations, there will be a $15 design fee charged.  This is to cover my time and expenses for the design process.

·         Once the order is sent to the printers, changes are not possible.  There may be an occasion where you made a mistake during the proof process in regards to the personalization that you did not catch.  In this instance, I cannot give a refund but I will offer a "one time" edit, and re-produce the item(s) at a 50% discount, not including shipping fees.

·          If you have received your printed order and you are not happy with the quality, contact me and return your order within 2 weeks and I will reprint it free of charge. However, if I communicated to you during the proof process that your image(s) were not acceptable resolution and you continued with the order anyway, I will not be responsible for poor print quality and will not be able to re-print the order. 

·         In the event any order was produced incorrectly due to an error entirely on my part, I will promptly re-produce the item(s) and ship them free of charge.

 

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8.     What payment options do you offer? 

I will send you an invoice that you can pay with your Visa, MasterCard, Discover or American Express card through PayPal. 

 

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9.  How are the orders shipped? 

Your order is packaged with care and sent via USPS Priority Mail to the address listed on the order. Each order will include a delivery confirmation.  However, I cannot be held responsible for shipping delays or lost orders due to the USPS. 

 

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10.  Where do you ship to?

I can ship to anywhere in the US, including Alaska, Hawaii and APO/FPO addresses. If you are outside the US, I can create your design and you can have it printed locally.

 

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11. Do you charge sales tax?

Colorado residents are charged sales tax at the local rate of 7.9%.

 

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v  FAQs for Photo Greeting Cards, Announcements & Invitations

 

1.  How does the order process work? 

First decide on a design for your greeting card, announcement or invitation.  Then click on the “order” button, submit the completed order form and e-mail me your photo(s).  An e-mail will be sent to confirm your order and then leave the rest to me!   
 

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2.  I can’t decide between using a color photo or black & white.  Can you make 2 proofs?

If you are not sure if you want your pictures in color or black & white, let me know. I can send you two proofs using the same design, one with a color photo(s) and one with a black & white photo(s) so you compare the difference. 

 

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3.  Can I request more than one design per order? 

Yes.  However, for every additional design, there will be a $15 design fee charged in order to cover my time.  There is a limit of two designs per order.

 

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4.  Can I make changes to the designs? 

Your design can be customized to reflect your style.  Examples of common change requests are: font style, colors, wording and sentiment changes.  Any design can be customized to your preferences. Just let me know the changes in the “additional instructions” section on the order form. 

 

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5.  Can the designs be customized for other occasions such as birthday parties or thank you cards? 

Yes.  Any design can be customized to fit any occasion.  Just let me know the details in the “additional instructions” section of the order form. 

 

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6.  Do you offer a design only service? 

Yes.  I can custom design a greeting card, announcement or invitation for a $25 design fee, that you can then have printed yourself.  I will send you a high-resolution .jpg file once the proof has been approved and payment has been received.

 

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7.  Will I receive a proof before printing? 

Yes.  I won’t send anything to the printers without receiving your approval beforehand. 

 

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8.  Can I make changes to the proof?

Yes.  You will have two opportunities to make changes to your proof before any extra design fees are applied.  Of course, I hope to get it right the first time but I realize that this is not always practical or possible.  The first proof is based upon the information you provide to us when placing your order. If necessary, this is the time where you can make corrections, revisions or clarifications with regard to your text, image placement, and any cropping issues that may arise. The second proof is to confirm and review the previous change requests. If a third proof is needed, it will be done at no extra charge.  Any additional proofs after the third will be charged an additional design fee of $15 which will be applied to the order. Keep in mind that you will want to be as thorough as possible in your first proof response as each revision extends the order by a business day or two.

 

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9.  Is there a minimum order? 

Yes.  The minimum order for greeting cards, announcements and invitations is 24.  Please keep in mind that cards are only sold in packs of 24.

 

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10.  What type of paper do you print on?

I am very concerned about the impression my cards give when they are received by you, your family, friends and associates. Therefore, I only use professional printers to ensure my clients receive quality products.  Three different choices are available for postcards and folded cards: 100# card stock, pearl paper with a beautiful iridescent sheen on both sides or linen paper for a classic elegant touch.  Your cards are printed on the highest quality paper in the industry, will not fade and will last a lifetime.

 

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11.  Are envelopes included with my order? 

Yes, envelopes are included with your order at no additional cost. 

 

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12.  Do the 5 x 5 square cards require extra postage when mailed? 

The USPS requires additional $0.17 cents postage for the square envelopes

 

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13.  What is the turnaround time for my greeting card, announcement or invitation order?  

 

Orders are received Monday through Friday, between the hours of  9 a.m. and 6 p.m. Mountain time, however, a confirmation e-mail will be sent within moments of the placement of any order. Once I receive your photos, I will begin work on your proof immediately during business hours. The following schedule represents the scheduled turnaround time - however, I regularly have proofs ready for viewing in two business days or less.  Please note that all orders placed on Sunday are scheduled the same as orders placed on Monday. 

 

Day I receive your photos:

Your proof will be ready
by
8pm Mountain on or before:

Monday

Friday

Tuesday

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Saturday

Thursday

Sunday

Friday

 

Remember, that it is important that I receive your proof approval in a timely fashion, otherwise the production of your order will be delayed. Once you e-mail me your approval and payment, then the order is sent to the printers.  From this point, the process time is 5-7 business days (8-12 business days to Alaska , Hawaii and APO/FPO addresses).  If you need to rush the order, additional fees will apply.  Let me know when placing your order, and I will send you an email with a quote.

 

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14.  Is there a Christmas deadline?

For 2008, the “deadline” for ordering holiday greeting cards with guaranteed delivery for Christmas mailing will be Friday, December 5th. You are welcome to place orders after the deadline but due to proof times, printing times and shipment times, I cannot guarantee you will receive your order in time for Christmas mailing.

 

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15.  Can I reorder if I don’t have enough? 

Absolutely.  I keep your design on file for 60 days.  If you decide you need more, e-mail me and let me know. There is a minimum re-order of 24.  You can expect to receive your re-order within 4 business days of submitting your request and payment.  If you need to rush the order, additional fees will apply.  Let me know when placing your re-order, and I will send you an email with a quote.

 

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v  FAQs for Storyboards & Albums

 

1.  What is a storyboard?

 

A storyboard (also called a one page layout) is exactly what it says it is - a few photos placed on a single page using a variety of elements and artwork that help the photos tell a story. It is amazing to see the difference between 3 or 4 (or more) photos nicely framed or in a photo album and using those same photos in a storyboard!

 

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2.  How does the process work?

 

When you place a storyboard order, I will design 3 storyboards using your images. You choose the storyboard sizes and styles. All 3 designs can be the same size and use the same images but done in different styles or you can request the same style for all 3 designs but choose different sizes and use different images - you decide!  Another great idea is to have me create a storyboard for each child in your family so they coordinate and can be displayed as a group.  The options are limitless. 

 

You’ll have two opportunities to make changes before the design is finalized.  Of course, I hope to get it right the first time but I realize that this is not always practical or possible.  The first proof is based upon the information you provide to me when placing your order. The second proof is to confirm and review the previous change requests. If a third proof is needed, an additional design fee of $20 will be applied to the order. Keep in mind that you will want to be as thorough as possible in your first proof response as each revision extends the order by two business days or more.

 

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3.  What types of changes can I make to the proof(s)?

The proofing process is critical and should be done very thoroughly.  Notify me of any corrections, revisions or clarifications with regard to your text. Color, font, photo size and image placement changes are also common requests. 

 

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4.  What is the turn-around time for my Storyboard order?

Within 5-7 business days of receiving your order confirmation, you will receive a link to view the storyboard proofs. (If you need your storyboards sooner, please indicate that on the order form - an additional fee may apply.) I can modify any of the layouts (change out photos, resize images, change background or artwork colors, etc.) two times at no extra charge. Any additional changes after the second modification will be charged a redesign fee.

 

When you decide to purchase your storyboards, I will send you the high- resolution files (300 dpi), which you can then have professionally printed. I can also print and mail your storyboards for an additional fee.

 

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5.  Why is printing extra?

Designing Storyboards and Albums is usually done for professional photographers who most often would rather use their own printers or photo lab.  If you are not a professional photographer but would like me to design a storyboard or album, I offer to print your storyboard or album for you for an extra fee.

 

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6.  If I choose to have my storyboard(s) printed, what type of paper do you use?

The professional photo lab that I use for all of my printing needs uses Kodak Professional Portra Endura Paper with a Luster matte finish that resists fingerprints.  Accurate color, realistic saturation, excellent neutral flesh reproduction and brighter colors are just a few of the attributes to this paper. You will see improved color saturation, and excellent skin-tone reproduction, as well as brighter blues, cyan, purples, and reds.  With this paper don’t worry about your prints fading - the standard is 100 years in home display and 200 years in dark storage.

 

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7.  What printing options do you offer for albums?

I have a few different album printers and binders that I use depending on the style that my clients request.  They all offer professional quality products in a wide range of sizes, finishes, cover styles, etc.  Contact me for more information on your options.

 

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8.  What is the Model Release form for?

A signed Model Release form allows me to use storyboards and albums with your photo(s) on my website in my gallery.  Anyone who signs a Model Release form will receive a discount on their entire order.

 

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v  FAQs for Inspired Canvas Creations

 

1.  What is an Inspired Canvas Creation?

An ICC is a very special, one-of-a-kind piece of artwork that I will create using your photos.  The photos will transform, after going through several steps and editing techniques, into a personalized treasure to last for generations.  The finished product is mounted on artist’s canvas and rivals something you would find in a high-end art gallery.

 

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2.  What type of photos work best?

First select photos that have a definite focal point. Landscape and architectural photos are ideal for an ICC but photos with human subjects can be used as well - although the definition of the subject matter is reduced in the process. Avoid photos with busy backgrounds so that the subject or focal point doesn't get lost during the transformation process.

 

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3.  What is the turn around time for an Inspired Canvas Creation?

Within 1-2 business days, you will receive an email confirming that I have received your order information and pictures. A deposit for half of the amount of the order is due before I can proceed with your Inspired Canvas Creation so I will include an invoice via PayPal for payment.  Once the deposit is received, it will take approximately 4 weeks, to complete and mail your order.

 

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4.  Is there an extra shipping charge for ICCs?

Yes. The shipping charge is based upon the size of the canvas.

 

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5.  Do ICCs come with frames?

I have found that frame choice is a very personal décor decision and that it is best if clients choose their own frame after they receive their ICC.  A wide variety of frames are available on the market.

 

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6.  How do I choose colors for my ICC?

Consider where you plan to display your ICC, and determine what color families would complement the surrounding décor.  You can choose from several suggested color palettes that work with almost any décor.  You can also hand-pick your color selections and inform me of the hexadecimal or RGB color values.  Please understand that gradients of colors are used in the ICC process, so the specific colors you choose will be used as a base for the ranges of colors in the final product.

 

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